• You have a statutory right of withdrawal of 14 days. If you choose to return an item by post, you will be responsible for the shipping costs, including partial returns.

• Alternatively, you can book a return appointment at our SOIRA Atelier Berlin within the cancellation period.

• If you prefer, you may also exchange your product instead of requesting a refund.

• Please note when ordering earrings: For hygiene reasons, earrings cannot be returned or exchanged.

• Refunds can be issued either to your original payment method or as a SOIRA gift voucher.

• To maintain the quality of our products, we apply security labels to all items. These labels are crucial for ensuring that returned items remain in new condition. Please note that if these labels are damaged or removed, we will not be able to process a refund. We appreciate your understanding, as it helps us continue to provide high-quality products for all our customers.

Thank you for your understanding and for supporting SOIRA!