SHIPPING
Enjoy shipping for just €4.99 via DHL Warenpost with tracking on your order! Free Shipping of orders over 75€.
More detailed information you will find in the Checkout process.
Expect a processing time of 1 to 3 days, followed by a delivery time of 2 to 4 working days within Germany. Your selected items will be processed and shipped as soon as your payment is confirmed.
As a young company, we take pride in offering unique items, and each order is subject to availability.
Please note that commercial resale of our products is generally prohibited.
If you are looking to save on shipping costs or want a more environmentally friendly option, consider visiting us at our MARKETS! We would love to help you find the perfect piece while reducing shipping impacts.
We appreciate your understanding and we do our best to fulfill your orders successfully and with your satisfaction.
RETURN
You have a statutory right of withdrawal of 14 days. If you choose to return an item by post, you will be responsible for the shipping costs, including partial returns.
To maintain the quality of our products, we apply security labels to all items. These labels are crucial for ensuring that returned items remain in new condition. Please note that if these labels are damaged or removed, we will not be able to process a refund. We appreciate your understanding in this matter, as it helps us continue to provide high-quality products for all our customers.
A refund can be issued as a repayment to the original payment method or as a gift voucher.
Alternatively, you can bring your products to us at our next MARKETS within the cancellation period. We will refund you the equivalent value of the returned items directly.
Thank you for your understanding and for supporting SOIRA!